Event & Course Attendance Terms and Conditions

Agreement:

By Enrolling in a Dog Training Help Event, I the Guardian of the Enrolled dog(s), state that I have read, understood and agree to the Dog Training Help Terms and Conditions detailed in this document.

Terms:

For the purpose of this agreement:
“Dog Training Help” means: Dog Training Help and its staff, contractors, sub-contractors, agents or any person engaged by Dog Training Help.
“Guardian” includes owner(s), caregiver(s) or any persons entrusted to attend Dog Training Help Events with the Enrolled dog(s).
“Enrolled” means having completed application and commenced payment for an Event, including agreement with these Terms and Conditions.
“Events” include any service package provided by Dog Training Help, at any Venue including in public, online, at a private residence, or at a third party facility. This includes but is not limited to classes, private consultations, appointments and workshops.
“Venue” includes any private, public or online space used for the purpose of running an Event including group classes and private sessions.
“Enrolled dog” means a dog whose Event enrolment process is complete and has been accepted for that Event.

Conditions:

GENERAL

1. You, the Guardian(s) acknowledge that your success in training during and after attending an Event is dependent upon your commitment to integrate training practices into your lives outside of the Event(s).
  2. To complete Enrolment, the form providing dog or puppy details must be completed and submitted by the Guardian to Dog Training Help for consideration. Omission or incorrect information may result in you receiving less than optimal advice about your dog’s training needs. Omitting or providing false information may result in expulsion from an Event without refund.
  3. You are responsible for communicating any issue, incident or problem that you feel needs to be addressed in relation to an Event or the conduct of Dog Training Help. For example: a mobility issue; or something you aren’t comfortable with happening in a class. If you choose not to communicate or advise Dog Training Help of an issue, you accept that no service or assistance will be provided to rectify it or cater to your needs.
  4. Dog Training Help endeavours to create and maintain safe environments at all Events. However, Guardians agree to release Dog Training Help from all liability for injury, death, loss or damage of any kind whatsoever that may occur to any animal or person whilst attending a Dog Training Help Event.
  5. Very occasionally, we will ask you to switch class time or location. This is to facilitate the best experience for your puppy or dog, and to optimise their social interactions and learning.
  6. Dog Training Help reserves the right to refuse to admit any dog or human to any Event or Venue, for any reason, at any time. This is for the safety and welfare of our clients (dogs and humans).

COMMUNICATIONS AND TECHNOLOGY USAGE

7. You may contact Dog Training Help at any time. Expect to hear back within 48 hours. Our contact details are:
  Email: [email protected]
 Voice / text: +61403164748
 8. You, the Guardian, require access to email, mobile phone and an internet connection. If you do not have access to these, you will not be able to participate in Dog Training Help Events, as our communication and information are provided through these channels.
  9. All media recordings (including photos, videos and sound) of Events are the property of Dog Training Help. Unless you are given permission by the persons whose dogs are depicted, you may not share or post media recorded from an Event to any external / social media platforms other than the private Group created by Dog Training Help for the purpose of sharing with other Enrolled dog Guardians.
  10. Sometimes Dog Training Help will record video or photos of an Event for the purpose of staff training or for marketing purposes. If you do not wish images of your dog / puppy to be used in the public domain by Dog Training Help, let us know in writing prior to an Event, and in person when you arrive.
  11. Images may not be taken of people (particularly children) at Events. Some people have privacy and safety issues. Nor should other Event attendees be asked to allow you to collect images of them or their family. Our group classes should be private and safe spaces for all people. (These restrictions do not apply if you meet up with Guardians outside of Dog Training Events / Venues.)

HEALTH AND WELLNESS

Dogs

12. Puppy vaccination or titre documents, signed by a veterinarian, must be sighted by Dog Training Help prior to the commencement of your first in-person puppy Event. A minimum of the “core vaccines” is required (often called “C3”). Kennel Cough vaccine is also highly recommended. Pups are only required to have had their first dose of core vaccines prior to in-person puppy Events.

13. Failing to provide evidence of vaccination of your puppy may result in you being turned away from your first in-person class.

14. For the safety of all puppies (even if yours is now fully vaccinated), your Enrolled puppy may not visit places where un-vaccinated dogs may have soiled the environment prior to in-person puppy classes !!! To avoid life-threatening illness, pups should not be in contact with potentially contaminated surfaces or unknown dogs until several days after their final puppy vaccines. Note that Venues used for puppy classes (pre final vaccine) are cleaned to eliminate pathogens and keep pups safe.

15. You, the Guardian, agree to be solely responsible for any and all things or acts done by your Enrolled dog, and any other animals in your charge that are also present, howsoever resulting, while the animal is in the care of Dog Training Help or present at our Venue. This includes financial responsibility for any resulting costs, loss or damage.

16. You , the Guardian, understand that when at a Venue, there is risk of exposure to infections and parasites, including kennel cough and parvovirus. Dog Training Help uses best practice disinfection and cleaning to minimise this risk at puppy Venues, but cannot guarantee prevention of entry of infectious agents. You, the Guardian, will not hold Dog Training Help liable for any losses or costs involved in treatments for diseases or infections.

17. If your dog has been showing signs of illness (eg. repeated coughing, runny nose or eyes, severe head shaking, diarrhoea, vomiting), advise Dog Training Help prior to attending any in-person session. If you are unable to advise prior, do not come to the Event.

18. Your dog may react badly after eating food or other items at the Venue. You, the Guardian, will not hold Dog Training Help liable for any costs involved in treatments for allergies or ailments that may result. You must inform your instructor (and remind them if needed) if your dog has known food intolerance or allergy.

People

19. Your health and that of your family is your responsibility. Dog Training Help does not require any person to supply human health records. It is assumed that you have made informed decisions and will act responsibly to promote health and wellness within the Dog Training Help community.

20. You must stay home from an Event if you are showing signs of a contagious illness such as cold, ‘flu, or COVID-19. This helps assure protection for people who have immune disorders, or who may be more susceptible to severe illness than you.

21. Long trousers and closed-in, non-slip footwear are strongly recommended at all Events and Venues. You accept all responsibility and liability for any injury to yourself or others if you choose less protective clothing, or wear footwear that may cause you or others to fall or trip.

PAYMENTS:

22. Events are generally paid in full; but they may be paid in instalments on request.

23. The first (or full) payment is due prior to commencement of the Event. All Events must be paid in full prior to the completion of the sessions that are included.

24. Cash payments are not accepted. You may enquire about the use of direct debit which may be offered on a case-by-case basis.

IF YOU MISS OR CANCELL:

25. If you are unable to attend one or more in-person group sessions or private appointments, you must let Dog Training Help know prior to the session. A recorded online instructional video may be provided in-lieu of a missed in-person session. Alternatively, if spaces are available, the session may be rescheduled which may incur a fee of $30.

26. Events (whole courses / programs) may be rescheduled subject to availability, and if pups are still within age limits. This will incur a $30 processing fee.

27. Events that have not been rescheduled (as above) must be completed within 28 days of their original, agreed final session time. Any remaining number of sessions that were not attended will not be refunded.

28. Events (whole courses / programs) may be cancelled:
 - within 7 days prior to starting, and will not be refunded;
 - within 14 days before start, and will incur a 25% cancellation fee and refund of 75% of the Event value;
in the case of genuine hardship being cause for cancellation, a full refund may be given at the sole discretion of Dog Training Help.

29. If you are dissatisfied at any time after you have begun to use Dog Training Help services, you may request a refund. This may be provided on a pro rata basis (including gift packs, admin fees and facilitation costs) at the sole discretion of Dog Training Help. No refund will be given if requested after the scheduled completion of the Event or service.

IF DOG TRAINING HELP CANCELLS OR RESCHEDULES EVENTS:

30. Any factor beyond our control may result in a change to the planned Event schedule (eg. inclement weather, extreme temperatures, facilitators being ill, government mandated restrictions.) Dog Training Help may opt to:
 - provide a live online, or a recorded instructional video, in-lieu of a cancelled in-person session; or
 - reschedule the in-person session.
Rescheduling can result in a change to your final session date (eg. a week later at the same time and day of the week). Refunds will not be provided if you are unable to attend a rescheduled in-person group session. Please allow for this possibility when organising your work schedule etc. 

31. Dog Training Help will make every effort to advise you of a reschedule or cancellation via text and/or email at least 1 hour prior to the start of a session. You must ensure that you have provided Dog Training Help with your correct mobile number and / or email when you Enrol. Check your mobile and / or email prior to departing for an Event. Dog Training Help is not liable for any loss or expense incurred for attendance of a cancelled Event.

Affiliate Terms and Conditions

Agreement:
By paying my deposit or subscription fee as a Dog Training Help Affiliate, I the business owner / manager, state that I have read, understood and agree to the Dog Training Help Terms and Conditions detailed in this document.

Affiliate Terms:

All Terms defined previously in this document apply to this section.
For the purpose of this agreement:
"Affiliate" means you, and any person or business entity that has agreed to sell DTH Events, services or products to Clients.
"Client" means any person an Affiliate has contact with in relation to their business.

Affiliate Conditions:

1. The Conditions that apply to Guardians also apply to Affiliates, their Clients and the Clients' dogs.
2. You, the Affiliate agrees to share accurate Client information in order for Clients to be Enrolled into Events.
3. You, the Affiliate agrees to pay DTH a deposit or subscription fee prior to Enrolling Clients, and to pay the balance, or per-Client fees as agreed with DTH.
4. Requests for refunds from Clients will be handled by DTH on a case by case, pro rata, minus costs, basis. You, the Affiliate, agree to refund the full amount agreed by DTH, to the Client . DTH will refund part of your Client fee on a pro-rata basis.
5. If you wish to cease to be an Affiliate, you will need to notify DTH in writing, such as via email. This will be confirmed in writing by DTH.
6. The subscription fee is non-refundable after 7 days, and deposits are non-refundable. Balance payments to DTH can be deferred or cancelled 7 days prior to Event commencement date on verbal request.
7. DTH reserves the right to cancel your subscription or an Event for any reason at any time (eg. due to illness or disaster). In this case you, the Affiliate, will need to refund your Clients as appropriate, and DTH will refund your proportion of client fees as above.
8. You, the Affiliate, agree to share feedback or comments from Clients with DTH.
9. DTH agrees to provide resources and services to the Clients that you, the Affiliate have Enrolled into Event(s).

Website Terms and Conditions

By accessing this website hosted in Zenler.com, you are agreeing to be bound by these web site Terms and Conditions, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Terms

Permission is granted to use the materials on Dog Training Help's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • a) modify or copy the materials.
  • b) use the materials for any commercial purpose, or for any public display (commercial or non-commercial).
  • c) attempt to decompile or reverse engineer any software contained on Dog Training Help's web site.
  • d) remove any copyright or other proprietary notations from the materials.
  • e) transfer the materials to another person or 'mirror' the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Dog Training Help at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any copied/downloaded materials in your possession whether in electronic or printed format.

Disclaimer

The materials on Dog Training Help's web site are provided 'as is'. Dog Training Help makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Dog Training Help does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Dog Training Help or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Dog Training Help's Internet site, even if Dog Training Help or a Company authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions and Errata

The materials appearing on Dog Training Help's web site could include technical, typographical, or photographic errors. Dog Training Help does not warrant that any of the materials on its web site are accurate, complete, or current. Dog Training Help may make changes to the materials contained on its web site at any time without notice. Dog Training Help does not, however, make any commitment to update the materials.

Links

Dog Training Help has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Dog Training Help of the site. Use of any such linked web site is at the user's own risk.

Site Terms of Use Modifications

Dog Training Help may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Dog Training Help's web site shall be governed by the laws of the State of Western Australia without regard to its conflict of law provisions.

Privacy Policy

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Cookie Policy

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